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Emergency alerts

After a serious crash or rollover, or in a dangerous situation your driver may not be able to call for help. When every second counts, emergency alerts help you respond.

 

Book a demo See the benefits
Trigger
Automatic (CaRA), Manual (Alert button)
Alerts sent
Key contact, designated first responder
Compatibility
Heavy vehicles
Ambulance responding to an emergency

Driving is the #1 cause of workplace fatalities in Australia - you need a plan

A driver who's been in a serious rollover or collision may not be able to call for help themselves. And if a driver is in danger while working alone - on a remote site, servicing high-voltage infrastructure, or just on a quiet rural run - there may be no one else around to notice something's wrong.

The longer it takes for anyone to find out, the longer help takes to arrive.

For fleets working mine sites or servicing them, this isn't just good practice: it's part of meeting the Safer Together standard. 

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Benefits

How EROAD helps you respond to an emergency

EROAD provides two emergency alert options. CaRA delivers automated collision and rollover detection, while the High Priority Alert button is a manual call for help if a driver is in danger - without relying on a phone.

You know where the vehicle is

An email to your key contact carries the vehicle's location.

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Your first responder is alerted

They get the same email directly, rather than hearing it second-hand, and can decide what help to send.

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A call for help - without a phone

A driver may not be able to call for help if they've been in a rollover, serious collision, or they're in danger in another way.

Features

How Emergency Alerts work

CaRA: automatic crash and rollover detection

CaRA senses the force of a collision and how far the vehicle rolls, and sends an alert via the Ehubo2.

  • Alerts your key contact and first responder by email automatically.
  • Triggers above 3.5G collision force, or a rollover beyond 60 degrees from horizontal.
  • Add the EROAD API and bring alerts into your own emergency management system

High Priority Alert Button: a direct line to help

The alert button is a manual button for drivers to press in the event of an accident or if they're in danger.

  • One press sends an alert, without a driver needing their own phone signal
  • Fitted in the cab for heavy vehicles
  • Works alongside CaRA, or on its own
EROAD CaRA MyEROAD reports and fleet map open across screens at a desk
CaRA product sheet PDF 241 KB , opens in a new tab
How it works

How CaRA works

1

Heartbeat check at ignition

When the engine starts, the CaRA unit sends a signal called the 'heartbeat' to MyEROAD, which shows the unit is working. If the heartbeat doesn't arrive while the ignition is on, you get an automatic message in MyEROAD about the fault, and EROAD will investigate.

2

An incident triggers an alert

During the trip, CaRA sends an alert to MyEROAD if the vehicle has a serious collision or rollover.

3

Your key contact is alerted

Your key contact, such as the fleet manager, gets the alert. It shows where the vehicle is, along with its telematics details.

4

First responders get the same alert

At the same time, the alert goes automatically to your designated first responder, so they can send help if it's needed.

Important information

What Emergency Alerts can't do

Not a substitute for contacting emergency services

After a serious collision or rollover, you still need to make sure emergency services have been contacted directly. CaRA and the priority alert button don't replace that step, and must not be relied on as a life saving device.

Devices may be unavailable at times due to maintenance, modifications, faults or outages of EROAD services or hardware.

When an alert will not be sent

CaRA and Priority Alerts also depend on third-party services, systems and networks, like mobile networks and email, being available and working properly. EROAD doesn't control those. For example, they will not send an alert if:

  • the mobile network is unavailable, whether due to a network outage or lack of coverage. Telstra publishes coverage details at telstra.com.au/coverage-networks/our-coverage
  • MyEROAD is unavailable due to a scheduled or unscheduled outage
  • the collision force is less than 3.5G or the rollover is less than 60 degrees from the horizontal (CaRA only)
  • MyEROAD has already told you there's a problem with the heartbeat signal (CaRA only)
Person in back office reviewing fleet information in MyEROAD

Ask us about CaRA

Tell us where your drivers go, mine sites included, and whether any of them work alone. We'll talk you through what fits your heavy vehicles.

Book a demo Safety solutions