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Emergency Alert

Emergency alert delivery

Get emergency alerts delivered to you and your designated first responders in the event of a serious collision or rollover incident.

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Ambulance responding to an emergency
Why it helps

What Emergency Alert changes

Delivers emergency alerts

Emails are sent to key company contacts and your designated first responder.

Sends alerts 24/7

Notifies your preferred response service to enable them to dispatch emergency medical assistance to the scene of the serious collision or rollover.

Driver assurance

Drivers can be confident that in the event of a serious collision or rollover incident, relevant authorities are alerted, and help dispatched.

See it in action

See Emergency Alert in action

Capabilities

What it actually does

Alerts your key contact and first responder

The EROAD CaRA solution has been designed to deliver emergency alerts to you and your designated first responders in the event of a serious collision or rollover incident involving your company vehicle. Where such an incident occurs, an emergency alert email will be delivered to your key company contact or your preferred response service.

  • Emergency alert emails to key company contacts and your designated first responder
  • The alert shows the vehicle's location and related telematics details
  • You can also choose to integrate the collision and rollover alerts into your organisation's own emergency management system, through EROAD's API

What counts as a serious incident

The definition of a serious collision or rollover incident is a collision force of greater than 3.5G or a rollover greater than 60 degrees from the horizontal, both incidents occurring either separately or at the same time.

With the Work Health and Safety Act 2011, organisations have responsibilities for managing work-related risks that could cause serious injury or even death. Investing in the CaRA solution can help an employer meet relevant legislative requirements under the Act.

EROAD CaRA MyEROAD reports and fleet map open across screens at a desk
How it works

How the EROAD CaRA Solution Works

1

Heartbeat check at ignition

When starting the engine, the CaRA unit is designed to send an automatic signal to the cloud-based MyEROAD system. This signal is called the 'heartbeat' which, if received by MyEROAD, indicates the CaRA unit is functioning. If the heartbeat is not received during ignition-on, the customer is automatically notified of the fault through messaging in MyEROAD and EROAD will investigate.

2

An incident triggers an alert

During the trip, should the vehicle suffer a serious collision or rollover incident, an alert is triggered and sent to MyEROAD.

3

Your key contact is alerted

The organisation's key contact, such as its fleet manager, receives an alert showing the vehicle's location and related telematics details.

4

First responders get the same alert

At the same time, the designated first responder automatically receives that same alert, enabling them to dispatch help as required.

Important information

Important information about the CaRA solution

Not a substitute for contacting emergency services

The EROAD CaRA Solution does not replace the need for you to ensure emergency services have been contacted directly in the event of a serious collision or rollover incident. It must not be relied on as a life saving device.

The EROAD CaRA Solution may be unavailable at times due to maintenance, modifications, faults or outages of EROAD services or hardware.

When an alert will not be sent

The CaRA solution also depends on availability and proper performance of third-party services, systems and networks, such as mobile networks and email services, which are beyond the control of EROAD. For example, the EROAD CaRA Solution will not send an alert if:

  • the cellular network is unavailable, whether due to a network outage or lack of coverage. Coverage details are published by Telstra at telstra.com.au/coverage-networks/our-coverage
  • MyEROAD is unavailable due to a scheduled or unscheduled outage
  • the collision force is less than 3.5G or the rollover is less than 60 degrees from the horizontal
  • you have been advised previously of a heartbeat signal issue from MyEROAD
Works with

Part of the platform you already run

MyEROAD

Everything lands in the same portal as the rest of the fleet.

Geofencing

Entry and exit visibility for the sites that matter.

Fleet insights

Efficiency reporting and service scheduling come with the platform.

See Emergency Alert on your own fleet

Tell us what you run and where it works, and we will show you exactly what this looks like with your own vehicles in it.

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