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Once your vehicles, trailers and plant go out on hire, you're taking the hirer's word for what happened to them. EROAD tracks where each asset goes and how much it's used, so you can bill on actual use and find gear that hasn't come back. If something comes back damaged, you can look back at the hire before you raise it with the customer.
Once it's on hire, the person using it is your customer. You can't coach them, and it isn't their job to fill anything in for you. So the record comes off the asset itself, and none of it depends on them.

What goes on each asset comes down to whether it has its own power. Vehicles and plant are hardwired, while trailers and towables take a battery tracker, and that changes how hours are counted when you bill. Either way, you see the whole fleet in MyEROAD.
Hardwired
It carries its own battery and reports GPS location daily or on movement, so it keeps reporting when a customer hitches it to their own vehicle.
Etrack Oyster 3 →Battery
Wired to the machine's own power, so its run hours or distance are recorded without anyone keying in a reading.
Etrack G70 →Hardwired
To capture FTC, you'll need the ehubo. Otherwise there are options for just tracking activity and location.
Telematics →Hardwired
The Oyster 3 reports on a schedule, not continuously, and MyEROAD only adds activity once it's moved at least 250 metres. Hardwired units take their power from the asset.
When gear comes back damaged, you need to know what happened before you raise it with the customer. The trip data from that hire, plus footage if a camera was fitted, gives you something solid to point to. That matters when it's a customer you'd like to keep.
Pull up any trip and see how fast the vehicle was going and where it stopped, with footage alongside if a camera was fitted.
Activity reporting in MyEROAD →A forward-facing dashcam won't catch a scrape on the rear corner. Rear and side cameras added to a Clarity Edge can, and event clips upload on their own.
Clarity Edge Multicam →Your team runs the same checklist when gear goes out and when it comes back, and each one's filed against the asset.
EROAD Inspect →Sooner or later, someone will ask you to show what happened to an asset. It might be a customer querying an invoice, the tax office checking a logbook or your insurer after something's gone missing. EROAD records it against each asset as it happens, so the answer's already there when they ask.
| Obligation | What's required | What EROAD records | Where you see it |
|---|---|---|---|
| Vehicle inspections | What's requiredCheck each asset before it goes back out, and be able to pull the record up | What EROAD recordsChecklists against the asset, and defects straight to the workshop. | Where you see it EROAD Inspect EROAD Inspect |
| Site attendance | What's requiredProve when a vehicle or machine was on a site | What EROAD recordsArrival and departure against a geofenced site | Where you see it Activity reporting in MyEROAD Geofence report and location history |
| Servicing | What's requiredShow you kept it serviced if a fault ever leads to an accident | What EROAD recordsA service history against each asset, with the next service due on run hours, distance or time | Where you see it Fleet Maintenance MyEROAD Fleet Maintenance |
| Insurance claims | What's requiredBack a police report or an insurance claim with more than your word | What EROAD recordsWhen it last moved and where it went, with footage wherever a camera was fitted | Where you see it Incident investigation Location history and Trip Investigator |
An invoice built on how long an asset actually ran is much harder to argue with than one built on the booking. EROAD records run hours and distance for each asset and helps you find gear that hasn't come back. The same numbers show which assets are earning their keep and which are just sitting in the yard.
Logged per asset and per hire period, so billing rests on a record, not the customer's say-so. Proof of Service turns that into a report you can hand them.
Proof of Service and invoicing →The Oyster 3 goes on gear with nothing to wire into. If it goes missing, EROAD customer support can switch on its theft recovery mode.
Etrack Oyster 3 →See which vehicles and assets entered a geofenced area, such as a customer's site, and how long they ran while they were there.
Activity reporting in MyEROAD →Yes. A GPS tracker or tag fitted to the asset keeps reporting its location and activity for as long as it's out, regardless of who's driving or using it, so you're not relying on the hirer to tell you where it is or what happened to it.
Generally yes, since you're tracking an asset you own, not a person, but requirements can vary by state and by what's in your hire agreement. It's worth having your hire terms reviewed to make sure customers are aware the asset is tracked, rather than relying on tracking alone.
It gives you three things most hire businesses are trying to solve at once: knowing where every asset is without chasing customers for updates, a record to settle disputes over damage or hours used, and visibility of which assets are actually earning their keep versus sitting unused.
Yes. A trip and activity record for the hire period, with video if a camera was fitted, gives you something to point to beyond your word against the customer's, which tends to resolve disputes faster and with less friction.
Yes. Recording actual run hours or distance for each hire period means you can bill, or at least justify a rate, based on what the asset actually did, rather than a flat charge regardless of how much it was used.
Location history shows you when it last moved and where it went, which is the starting point for getting it back, whether that means contacting the customer directly or involving police. Some trackers also support a recovery mode that gives more frequent location updates once something's reported missing.
That's going to depend on your insurance company or broker. There is no general discount for tracked items. But it can help with negotiations, terms and contribute to a stronger claim, since insurers generally view a fleet with location history and usage records as a better-documented risk than one with none, though the exact impact depends on your insurer and policy.
Tell us what you hire out, from utes and trailers to plant. We'll show you how EROAD would track each one while it's on hire, and how that helps you bill on actual use.