Whether you’re currently using an ELD solution, migrating from AOBRDs, or looking to add fleet monitoring and management to your HOS-exempt trucks, there are a few things necessary for success. Accuracy and reliability of the solution should be at the top of your list. While those both sound obvious, not all ELDs are created equal. Here are some of the most crucial considerations when looking for a reliable ELD provider.
Reliable ELD providers are clear and upfront about their products, service and pricing
With so many options for ELDs out there, it can be tough to narrow down what’s right for your fleet. Be wary of an extremely low price tag. Some ELD providers made an entrance to the industry the moment they heard about the mandate and knew several carriers would just go for the lowest price point when looking for devices. These providers focused on hooking in customers on a promise of cheap, one-time, one-size-fits-all solution to the ELD mandate.
Many carriers that went this way have found out it is not so simple. Unreliable devices cost much more over time, for such reasons as:
- Devices do not provide accurate data or lose coverage (stop reporting data) while in use
- Devices do not satisfy FMCSA protocols for record of duty status (RODS) management
- Data is not correctly transferred during inspection
- Poor Bluetooth coverage and other technical difficulties
- Interfaces are not user-friendly, making it difficult for drivers to use ELD as intended
- Devices are clunky or show signs of wear and tear early on
Poor software with inaccurate data can create problems with record keeping and reporting, which can lead to more visits from your local DOT. Unreliable providers rarely focus on providing customer service, meaning carriers have a hard time troubleshooting concerns with a device. When it comes to compliance, you don’t have room for the bare minimum. Your time, and your reputation are on the line, so look for a provider that is in it for the long haul and willing to establish a positive relationship.
This is why it is important to ask specific questions about the level of customer service included when you make a purchase, including onboarding and training.
How to find reliable ELD providers
In addition to the FMCSA ELD registry, various resources are out there to help carriers connect with reliable ELD providers. One of the best indicators of a top-notch provider is third-party verification. Look for a solution that has been independently verified by an industry leader in testing of transportation-related products, such as PIT Group.
PIT Group’s practices involve rigorous bench and operational field testing against FMCSA’s certification and test procedures. EROAD’s ELD has been tested and verified by PIT Group, even going through exercises that mimic the approach taken by regulators during a roadside investigation or compliance audit. Both drivers and fleet managers can rest easy during roadside inspections knowing their ELD has been designed and tested to do what’s expected – which means less downtime and reduced risk of penalties and fines.
In addition to third-party verification, there are also online review services to help your search, such as ELD Ratings, that rank devices or show user feedback. You can also ask an ELD provider to share their net promoter score (NPS), an indicator of customer satisfaction. Another great way to test for reliability – try before you buy. The devices with the most success typically offer free demonstrations, so you know what to expect from the devices and their provider before making a financial commitment.
EROAD’s ELD is not only third-party verified, but routinely ranks high on review services, while maintaining excellent NPS and driver approval. Our work with PIT Group ensures a consistently high standard for compliance, ease of use and effective, sturdy device design. Learn more about how EROAD can help you by getting in touch today! Our team has helped several carriers transition away from providers that were not meeting their needs, and we do our best to make the transition as smooth as possible.
