Fleet Customer Success

An unmatched commitment to our customers.

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Dedication to customers


At EROAD, our teams are committed to your success, from day one and beyond. We are dedicated to delivering the highest level of customer satisfaction, and a rock solid, reliable product to meet your evolving business needs. We work hard to deepen our relationships and build partnerships to support your needs, as well as the needs of the customers you serve.

EROAD focuses on a philosophy and culture around Fleet Customer Success; a core value that allows our teams to be completely customer-focused by investing the time to learn about your business in order to ensure a frictionless, worry-free experience with structured point of contacts, clear hand-offs during the project lifecycle, and proactive check-in’s to collaborate and establish concrete success measures that may significantly enhance your experience with our suite of solutions.

Our goal is to ensure we add value with each and every interaction and make sure you have a positive and delightful experience with every EROAD team member.

Fleet customer success stories

“EROAD has been one of the best companies we’ve ever dealt with. The technical support has been tremendous. The customer service is super awesome. We were able to do our own installation, and were offered help but didn’t need it. Our account manager is always checking in on us and keeping us up to date and we get regular emails telling us about new features. The best thing we ever did for our fleet was install EROAD.”

Michael Harford, General Manager
J.A. Jack & Sons, Inc.

“It means so much that you can message or get on the phone and talk to someone right away. With other companies, you sit around on the phone and waste half your day being put on hold, waiting to talk to someone. With EROAD they start resolving the issue immediately.”

Cyrel Moore, Safety & Compliance Manager
B & R Reliable Transport

“From the selection process, to roll out and training, to now years of use, EROAD has provided top notch customer service. Problems are always going to come up. EROAD has proven to be a partner in helping solve any problem even those that are clearly in our operation…not even their issue. They helped us over and over solve our own problems….that’s customer service!”

Rick Grinols, Safety Director
Hydro Resources Mid Continent Inc.

EROAD teams & services


Customer Success


Professional Services


Safety & Regulatory Compliance Expertise – Learn more


Product / Technical Support


Onboarding & Implementation Services

Ready to see how the EROAD solution helps you meet your business objectives?

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