We're upgrading our systems

We’re making a few upgrades to our internal systems and processes to make your EROAD experience easy, effective and reliable.

Find out how these upgrades might affect you

 

Changes to Invoicing

What is changing?How might this affect you?
Calendar month billing:

From March 2020, invoices will be calculated from the first day of each month to the last day of each month.

If your monthly invoice(s) are billed by your contract start date, this will change. From March 2020 you will be billed from the 1st of each calendar month. To ensure you are correctly billed up to March 1, an adjustment will be required, which means that you may receive an additional one-off invoice for any unbilled days up to the end of February or a refund for days already billed in March. This will be issued as part of the March invoicing.
Full billing details of all units will now be provided.Details of all billed units (active and non-active), including serial numbers and vehicle registrations, will be provided on a schedule accompanying your invoice. This will provide customers with greater billing clarity and easy identification of any discrepancies.
Method of payment will now appear on invoices.Your method of payment (e.g. direct debit) will now be shown on invoices to help prevent double payments.

Note: these changes relate to invoices for monthly recurring charges. One-off invoices for hardware and installation remain unchanged.

Our Customer Service & Technical Product Support will be available during normal operating hours:

 

Monday-Friday: 5am PST-6pm PST

Saturday: 8am-2pm PST

Sunday: Closed

 

Contact Details

Phone: 1-855-503-7623

Email: accounts.receivable@eroad.com